1. Copy one handout for each pair of students, and cut the sheets in two.

2. Put the students into pairs, and distribute a half handout to each individual student.

3. Introduce the importance of small talking in business situations when people are strangers. Focus students' attention on the instructions and emphasise students must create examples of real language suitable for each context. Encourage students to develop these examples into conversations.

4. Allow students around ten minutes or until the conversation dies down to create examples and conversations of small talk.

5. Finally, elicit responses from some of the students (e.g. get them to perform their short role plays in front of the class) and draw to students' attention any appropriate vocabulary or serious language mistakes.